Refund Policy
Returns & Refunds Policy of Elysea Melbourne
At Elysea Melbourne, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum customer satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Costs
Customers are responsible for the shipping costs of returns. Elysea Melbourne does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be requested within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.
Exchanges of Sale Items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Faulty Items
We offer a full guarantee on all faulty items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@elyseamelbourne.com. Once your return request has been approved, you will receive detailed instructions to complete the process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that this form is included with your return to guarantee proper handling of your request.
Conclusion
Elysea Melbourne is committed to ensuring customer satisfaction. By respecting our returns and refund policy, we can ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service team at info@elyseamelbourne.com.